Contact

How Can We Help Today?

Whether you need guidance choosing a sauna, cold plunge, or red light therapy panel, our team is ready to assist.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@saunaplungeauthority.com
Within 24 hours
Phone
(307) 295-0365
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours
Quick replies
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to monitor your delivery status in real time.

What is your return policy for saunas and cold plunges?

We want you to be completely satisfied with your purchase. If something is not right, contact our team and we will walk you through the return or exchange process based on the product and its condition.

Can I exchange my unit for a different model?

Yes, exchanges are available for qualifying products. Please reach out to our support team with your order details, and we will help coordinate the right replacement for your space.

What is the difference between a barrel sauna and an infrared sauna?

Barrel saunas use traditional convection heat and are designed for outdoor use, while infrared saunas use infrared light to warm the body directly at lower ambient temperatures. Our team can help you decide which style suits your wellness goals and available space.

How do I choose the right cold plunge for my home?

Consider factors like available space, desired water temperature range, and capacity. Our cold plunges vary in size and features, so feel free to contact us for personalized recommendations based on your setup.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Sauna Questions
Cold Plunge Questions
Red Light Therapy Questions
Order and Shipping
Returns and Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Timely Responses

Our support team replies to every inquiry within one business day so you are never left waiting.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption at every step.

Wellness Expertise

Owned and operated by Thrive Point 360, our team specializes in infrared saunas, barrel saunas, cold plunges, and red light therapy.

Free Shipping

Enjoy free shipping on most orders within the Continental U.S. with no order minimum required.